AI Phone Customer Service,
Appointments & Technical Support

Never miss calls again. A consistent AI voice agent answers 24/7, handles customer service, booking/rescheduling, and tier-1 technical support—plus structured data and conversion-ready pages to increase inbound calls.

24/7 Call Answering Appointment Scheduling Technical Support Lead Qualification CRM / Helpdesk Integrations Structured Data
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Built for clinics, real estate, IT helpdesk, home services, and multi-location businesses.

Common pain points

  • Missed calls during peak hours = lost revenue
  • Inconsistent answers create complaints and rework
  • Training new staff is expensive
  • Customers repeat the same info—bad experience
24/7
answers calls
Consistent
scripts & policies
Conversion
landing pages

Industry landing pages

Each industry page includes dedicated FAQs and structured data (FAQPage) to help your pages get discovered.

Clinics & Dental

Answer calls 24/7, schedule appointments, handle reschedules/cancellations, and reply with consistent scripts—so your front desk stays focused.

View landing page

Real Estate & Property Management

Qualify leads, schedule showings, answer listing FAQs, and route urgent tenant issues—without missed calls during peak hours.

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Enterprise IT & SaaS Support

Reduce ticket volume with guided troubleshooting, create tickets automatically, and escalate complex issues—while keeping responses consistent.

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Home Services (HVAC, Plumbing, Electrical)

Capture every call, triage issues, book service windows, and create tickets—so technicians stay utilized and customers get fast answers.

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Medical Aesthetics (MedSpa & Dermatology)

Convert more inquiries into bookings: handle consultation scheduling, pricing FAQs (approved scripts), pre-visit instructions, and follow-ups—24/7.

View landing page

How it works: customer service, appointments, and technical support

Customer Service Flow

  1. Greeting + intent detection (billing, info, support, booking)
  2. Identity + contact confirmation (digit-by-digit if needed)
  3. Answer FAQs with approved scripts/policies
  4. Collect details; summarize back for confirmation
  5. Resolve, follow up, or escalate to a human agent
  6. Log call summary + tags for reporting

Appointment / Reservation Flow

  1. Greeting + booking intent
  2. Collect date/time/service type/party size
  3. Collect name + phone (confirm digit-by-digit)
  4. Share booking rules (hold time, cancel/no-show policy)
  5. Read back booking summary → confirm
  6. Done: confirmation (optional reminders)

Technical Support Flow

  1. Identify product/service + issue category
  2. Collect environment details (version, device, account)
  3. Guide step-by-step SOP troubleshooting
  4. Confirm outcome; propose next steps
  5. Create ticket + route to correct team (optional integration)
  6. Escalate urgent issues immediately
Includes Organization + Service + FAQPage structured data to improve eligibility for rich results.

Frequently asked questions

Yes. Set escalation rules by topic, urgency, VIP callers, or business hours.

Yes. It supports customer service, bookings, troubleshooting flows, and ticket creation.

Yes. Use industry templates for scheduling, support, and customer service.

Yes. Integrations are optional via webhook/API (CRM, ticketing, calendars, analytics).

A basic flow can go live quickly; advanced integrations and multi-location rollouts take longer depending on requirements.

Get a demo

Tell us your industry and what calls you want automated. We’ll propose a tailored call flow and rollout plan.

Or email service@biogrouptec.com
Email us Demo Call +1-510-405-7668 Call 1-510-806-6488